Refund policy

At LHP, we take pride in creating high-quality custom products tailored specifically to your needs. To ensure you are satisfied with your order, every purchase includes a digital proof for your approval before production begins. Additionally, you can request a physical sample to review before we proceed with the full production.

No Refunds on Custom Orders

Due to the custom nature of our products, we do not offer refunds unless there is an issue caused by us. This policy helps us maintain our high standards and deliver the best possible product to you.

Approval Process

• Digital Proof: After you place your order, we will provide a digital proof for you to review and approve. Production will not begin until we receive your approval.

Return Eligibility

Returns are only accepted if:

• There is a defect in the product caused by us.

• The product does not match the approved digital proof.

Return Process

If you believe there is an issue with your order that meets the above criteria, please follow these steps:

1. Contact Us: Email our customer service team at [Customer Service Email] within 7 days of receiving your order. Include your order number, a description of the issue, and photos if applicable.

2. Evaluation: Our team will review your request and, if approved, provide instructions for returning the item.

3. Return Shipping: If the return is approved due to our error, we will cover the cost of return shipping.

4. Resolution: Upon receiving the returned item, we will inspect it and, if the defect is confirmed, we will offer a replacement, repair, or refund as appropriate.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [Customer Service Email] with your order number and photos of the damage. We will work quickly to resolve the issue to your satisfaction.

Contact Us

For any questions or concerns regarding your order, please contact our customer service team at [Customer Service Email].

Thank you for choosing LHP. We are committed to delivering high-quality custom products and excellent customer service.